30, Jan, 2024

Steps for reporting of financial cyber frauds

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Citizen Financial Cyber Frauds Reporting and Management System 

i) Any victim of financial cyber fraud can dial helpline number 1930 or report the Incident on National Cybercrime Reporting Portal (cybercrime.gov.in).

ii) A Bank or financial intermediary or payment wallet can also report financial cyber fraud through above-mentioned modes.

iii) The complainant must provide the following information in case incident is reported on helpline number:

  • Mobile Number of the complainant 
  • Name of Bank/Wallet/Merchant from which amount has been debited 
  • Account No./Wallet Id/Merchant Id/UPI Id from which amount has been debited
  • Transaction Id
  • Transaction date 
  • Debit card/Credit card number in case of fraud made by using credentials of Debit card/Credit card 
  • Screen shot of transaction or any other image related to fraud, if available

iv) After reporting of complaint/incident, the complainant will get a system generated Log-in Id/acknowledgement number through SMS/Mail. Using the above Log-in Id/acknowledgement number, the complainant must complete registration of complaint on National Cybercrime Reporting Portal (cybercrime.gov.in) within 24 hours. This is mandatory.

v) On receipt of complaint, the designated Police Officer will quickly examine the matter and after verification report to concerned Bank/financial intermediary or payment wallet, etc., for blocking the money involved in the financial cyber fraud.

vi) Thereafter, due action as per law will be taken in each case by Police/Bank/Payment wallet/Financial Intermediary.

vii) Use of this facility will help a victim of financial cyber fraud in retrieving the money and help Police in identifying the cyber criminal(s) and take legal action as per law.


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